-
Continuing with 3 applications (work-flows)
-
Administrative Information Services (AIS)
with own servers handling CERN's business processes, comprising about
26 applications and 24 projects. Examples:
-
personnel holidays
-
purchases
-
trips' expenses
-
stores
-
Budget Holders Toolkit
-
Problem Reporting Management System (PRMS)
on server sunar01.cern.ch handling IT Division's transactions
with other divisions, the Desktop contract and some experiments. Examples:
-
Desktop Support Services
-
User Support
-
Helpdesk
-
LabView
-
PARC (Engineering Applications) Support
-
Controls' transactions (ITCO)
-
Some experiments with own domains (Atlas, Opal, LHCb, CMS)
-
Call management (CM)
handling Computer Centre operations and Network interventions:
-
Communication Systems group and contractors for network interventions
-
Computer Centre systems' operation requests to outsourced service
company
-
29K(AIS) + 39K(PRMS) + 10K(CM) tickets registered (searchable)
-
30(AS) + 350 registered support users
-
Unix client exists (not as functional as the Windows one) for Solaris
and HP-UX
-
Ticket Input and query now possible by email
-
Ticket modification by email available soon
-
Ticket Input/Query/Modification possible via Web (Unix ports and email
interface no more important)
![](http://www.cern.ch/CommonImages/Arrows/Blue/right.gif)
CERN Site report
HEPiX Autumn 2000