A TPM Monitor receives all email notifications from helpdesk@ggus.org about all traffic related to GGUS tickets. Messages to open and follow the link to the ticket's web page: GGUS-Ticket-ID: #xxxxx SUBMITTED [problem description] They all should: 1. pass to status ASSIGNED in less than one hour (within reason) 2. be assigned to the correct Support Unit (SU) GGUS-Ticket-ID: #wwwww UPDATE for TPM [problem description] The tickets that change several SUs have most probably been assigned to wrong SUs, so they should be individually observed, modified and noted. Messages to ignore: GGUS-Ticket-ID: #yyyyy CE failure [more details from the CERN site] GGUS-Ticket-ID: #zzzzz ASSIGNED [problem description] Maria will be checking tickets submitted Mondays and Wednesdays, after 4pm Geneva time and Tuesdays and Thursdays all day.
Maria Dimou 2007-03-27