First examined period: The GGUS tickets submitted in the period 22-27/3/2007:Open and click to zoom-in
In this period 5 problematic cases were identified out of a total of 19 submitted tickets: GGUS ticket #20109 was assigned to the wrong SU. Magic VO request, still not solved on April 3rd. GGUS ticket #20124 was assigned to the right SU 3.5 hours later. GGUS ticket #20125 was assigned to the right SU 3.5 hours later. GGUS ticket #20126 was assigned to the right SU 3.5 hours later. GGUS ticket #20161 was assigned to the wrong SU. Second examined period: The GGUS tickets submitted in the period 28-29/3/2007:Open and click to zoom-in
In this period 3 problematic cases were identified out of a total of 16 submitted tickets: GGUS ticket #20255 was assigned to the right SU (NE ROC) but nothing happened since March 29th despite its classification as "Top priority". This is not a TPM but a ROC problem. GGUS ticket #20256 was assigned to the right SU (French ROC) but nothing happened since March 29th despite its classification as "Top priority". This is not a TPM but a ROC problem. GGUS ticket #20273 was assigned to the right SU (DECH ROC) but the submitter doesn't react since March 29th despite its classification as "Very urgent". This is not a TPM but a user problem. Maria follows-up with VO. Notes from Diana: - report will include in the future statistics of the time to assignment from the TPM There were two tickets that were wrongly assigned: - TPMs should refer to the GOCDB to identify a site (ticket 20091 assigned to ROC Italy instead of ROC NE) - USCMS confusion (ticket 20170)
Maria Dimou 2007-04-03