Reference documents

• Presentation to the LEP experiments http://ref.cern.ch/CERN/IT/US/2000/051/
• Presentation to a Helpdesk meeting in Dallas http://ref.cern.ch/CERN/IT/US/2001/015/
• Service Level Agreement with IT services http://ref.cern.ch/CERN/IT/US/2001/018/
• Service change announcements http://ref.cern.ch/CERN/IT/US/2000/040/
• 2nd level support for mail and web http://cern.ch/it-us

CERN report on User Support

HEPiX Fall 2002

Maria Dimou - CERN/ User Services